Qaitbay has announced the release of VersaDoc, a generative AI solution that functions as a real-time assistant for customer service professionals. The software is built to unlock an organization’s internal knowledge, providing agents with quick access to complex information during interactions. This launch is aimed at reducing the high rates of incorrect answers and long search times currently facing the service industry.
Qaitbay is a brand under CIMSOLUTIONS, which has been providing IT and data science services for over 30 years with its team of 600 experts. The brand’s focus is on the practical application of AI in environments where accuracy and speed are paramount. Operating from seven regional offices, they are dedicated to improving workplace efficiency through intelligent data management.
Research indicates that service agents often lose up to 30% of their day navigating fragmented documentation across disjointed systems. VersaDoc mitigates this by transforming text, images, and diagrams into a structured knowledge layer for AI reasoning. This allows agents to provide immediate, context-aware support to customers, ensuring that information remains accurate across all communication channels.
The current pressure on contact centers is immense, with customers expecting immediate answers while centers struggle with staff shortages. VersaDoc addresses these tensions by giving managers a tool to improve quality and scalability while reducing the mental load on agents. This ensures that even under pressure, the quality of customer service remains high.
As generative AI continues to reshape the business world, Qaitbay is positioning itself at the forefront of responsible technology application. VersaDoc allows for the safe use of AI by focusing on structured, internal data sources rather than uncontrolled information. This approach is expected to redefine how organizations manage their internal knowledge and support their frontline employees in the future.
Oliver Talens Qaitbay [email protected]
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